On the day of arrival you will be sent a text message with the simple 2 step check in information. A code for the front door and a code to get your keys from the secure keybox in the hallway will be sent to you. Check in is available from 3pm and check-out is before 11am. If you need an early arrival / late stay please contact us and we will try our best to accommodate this.

We have a phone concierge service 24/7. You can call 01656771991 anytime & we will always be happy to help with everything; from checking in assistance to recommendations for the best place to get a G&T.

We offer competitive rates for workers in the area or those that need longer length stays. Contact us direct to enquire about our extended stays.

Mary Street is free parking at all times. The Street behind (Esplanade) is also free parking. The car park directly opposite us is John Street Car Park. Paying hours vary for this but it is usually pay and display between 8am-5pm and free overnight. Please check at ticket machine for current hours of operation. 

Our standard cancellation policy is 30 days before for a full refund and then non-refundable after. This is to give us time to rebook the rooms. We do have different policies available so please enquire at the time of booking. If we have to close due to Covid-19 restrictions the booking will be fully refundable or can transfer the dates for you.

Please note we have smoke alarm systems fitted throughout so we are strictly a non-smoking accommodation. Fire alarms will activate with cigarette smoke. Guests found to break these rules which will activate the fire alarm system may be fined. CCTV is installed at the entry points and in the hallway for your security.